General Job Requirements
- 16 years of age or older- must have valid work permit where applicable
- Testing and background checks
- Sales or order entry experience
- Customer service experience
- Keyboarding and telephone skills
- Customer needs analysis and problem
solving
- Other requirements
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Call Center Agents
Call Center Customer Service Representative
Job Summary
A Customer Service Representative interacts with customers over the phone while
placing orders, ensuring quality and accuracy.
Call Center Job Functions
- Answer customer calls
- Provide information to customers
- Take customer orders by telephone
- Coordinate payment for orders
- Verify and complete the order transaction
- Update customer information (data)
if required
- Suggest additional products and services
- Ensure order transmission to the store
- Handle customer service inquiries
- Outbound order confirmation calls
- Outbound customer satisfaction calls
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